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24-Hour Telephone Banking

How do I use First Access Telephone Banking?

  • Dial 515-832-4860 or 1-888-372-4880
  • Make a selection from the Main Menu, followed by the # sign:

Main Menu

Option....Description

1.................Account Information

  • Enter account number followed by the # sign

If you do not know your personal ID #, contact a personal banker at any of our six locations to obtain this information

  • Enter 1 for checking or money market, enter 2 for savings, enter 3 for CD’s, enter 4 for loans, enter 9 to return to previous menu
  • Enter personal ID number followed by the # sign
  • Enter account number followed by the # sign

2 ................To report a lost or stolen ATM or Debit Card
3.................For website information
4.................For locations and business hours
9.................To end call
0.................Customer Service

Checking or Money Market

1.................Current balance and last deposit
2.................To review transactions

  • 1 Most recent checks
  • 2 Most recent deposits
  • 3 For all transactions posted to your account
  • 5 For pending transactions that will post as of the current business date
  • 6 To see if a specific check has cleared
  • 9 To return to the checking menu

3.................To transfer funds
4.................To make a payment
5.................For other checking account functions
9................To inquire into other accounts or to change your personal ID number

Savings

1.................Current balance and last deposit
2.................To review transactions

  • 1 Most recent withdrawal
  • 2 Most recent deposits
  • 3 For all transactions posted to your account
  • 5 For pending transactions that will post as of the current business date
  • 9 To return to the savings menu

3.................To transfer funds
4.................To make a payment
5.................For interest information
9................To inquire into other account or to change your personal ID number

Loans

1................For current balance and loan payment information
2...............For most recent transactions
3.............. For interest information
4............. To transfer funds
5..............For loan payoff information
9.............To inquire into other account or to change your personal ID number

Certificate of Deposit

1.............Current balance
2.............Recent transactions
3.............Interest information
9............Inquiry into other accounts or change personal ID number
 

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