Text Fraud Alerts
Keeping your account safe and secure is our highest priority. With Text Fraud Alerts as part of our debit card protection program. You’ll receive a text alert when suspicious activity is detected on your First State Bank debit card. Your YES or NO reply will confirm or deny the activity.
A NO reply will confirm the activity is in fact fraudulent; you’ll quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account. We’ll also automatically block your debit card to prevent any additional fraudulent activity.
A YES reply will let SHAZAM know the activity is legitimate and you can continue to use your debit card as normal.
If you don’t reply to the text, or your phone number is not a mobile number, we’ll attempt to reach you via automated voice call.
Text message alerts from: 72718
Automated phone calls from: 855-219-5399
Make sure to save these numbers to your contacts so you don’t miss any alerts. This added protection to your debit card is automatic and text message alerts are free.
If you have any questions, or ever see a suspicious transaction on your debit card, please contact a Personal Banker at any of our seven convenient locations!
IMPORTANT: We will NEVER request card or account information via text, phone or email!